Hospitality Operations Manager
2 weeks ago
Position Overview:
We are seeking a dedicated and experienced Hospitality Operations Manager to oversee our dynamic team and ensure exceptional service delivery. This full-time role is essential for maintaining the high standards of our establishment.
About Goodwood Holdings:
Goodwood Holdings specializes in crafting memorable experiences through our premium beer and bourbon offerings. As a hospitality entity, we manage various dining venues, focusing on quality beverages and culinary excellence.
Key Responsibilities:
- Lead and manage the operations team, including setting schedules and defining roles.
- Conduct performance assessments and provide coaching to enhance team effectiveness.
- Develop and manage financial plans, including budgets and forecasts.
- Ensure compliance with operational policies to maintain productivity and quality.
- Establish and uphold health and safety standards within the facility.
- Stay informed on industry trends to continuously improve service delivery.
- Act as a role model for team members, promoting accountability and operational excellence.
- Encourage open communication and collaboration among staff.
- Drive business performance by implementing cost control measures.
- Recruit, train, and mentor team members for career advancement.
- Enhance guest engagement and foster community relationships.
- Adhere to safe food handling practices.
- Participate in regular inventory assessments.
- Collaborate with marketing on promotional initiatives.
- Achieve objectives set by senior management.
Qualifications:
- Strong customer service orientation.
- Proven experience in people management and team development.
- Excellent planning and multitasking abilities.
- Effective conflict resolution skills.
- Strong verbal communication skills.
- Self-motivated with excellent time management capabilities.
- Minimum of 4 years of management experience in a relevant field.
Join us in delivering outstanding experiences to our guests while fostering a positive work environment.
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