Phone Support Specialist

3 days ago


Philadelphia, Pennsylvania, United States Net Commesh Full time

Job Title: Phone Support Specialist

Salary: $50,000 - $65,000 per year (estimated)

Job Description:

About Net Commesh

We are a dynamic company dedicated to delivering top-notch communication services.

Job Summary

We're looking for an experienced Call Center Agent to join our team in Philadelphia, PA. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers via phone calls, emails, and other communication channels.

Main Responsibilities

  • Customer Contact

• Respond to incoming and outgoing calls in a professional and efficient manner.

• Address customer inquiries, concerns, and complaints with empathy and clarity.

• Provide accurate product, service, and policy information.

  • Issue Resolution

• Identify and resolve customer issues promptly and effectively.

• Escalate complex or unresolved issues to the relevant department.

  • Documentation and Follow-Up

• Document customer interactions and updates accurately in our system.

• Ensure follow-up on open issues to guarantee resolution and customer satisfaction.

  • Collaboration and Development

• Work collaboratively with colleagues and supervisors to share knowledge and improve processes.

• Participate in training sessions and team meetings as necessary.

  • Adherence and Confidentiality

• Comply with company policies, procedures, and regulatory requirements.

• Maintain the confidentiality of customer information.

Requirements

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Minimum 2 years of experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks effectively.
  • Conflict resolution and time management skills.


  • Philadelphia, Pennsylvania, United States ProMed Staffing Resources Full time

    About the RoleProMed Staffing Resources is seeking a skilled Nursing Specialist to join their team in Philadelphia, Pennsylvania. As a key member of our healthcare staffing services, this individual will be responsible for providing exceptional patient care through phone triage in an outpatient setting.Key ResponsibilitiesUtilize EPIC system for efficient...


  • Philadelphia, Pennsylvania, United States ProMed Staffing Resources Full time

    Job Summary">We are seeking an experienced Registered Nurse to fill a local contract nursing position in Philadelphia, Pennsylvania. This role involves providing phone triage services for Penn Practices located in the Tri-County Area.">About the Role">As a Local Contract Nurse RN - Phone Triage Specialist, you will be responsible for taking and making...

  • IT Support Specialist

    3 weeks ago


    Philadelphia, Pennsylvania, United States ABBTECH Professional Resources Full time

    We are seeking an IT Support Specialist to join our team at ABBTECH Professional Resources and our partner Dell. The position will be based in the Philadelphia, PA area.Job OverviewThe successful candidate will provide technical support for various computer-related issues, ensuring that systems and equipment are running smoothly and efficiently.Estimated...


  • Philadelphia, Pennsylvania, United States PHL Acquisitions Full time

    Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team at PHL Acquisitions. As the primary point of contact for our clients, you will provide exceptional support and assistance via phone and email.

  • IT Support Specialist

    3 weeks ago


    Philadelphia, Pennsylvania, United States Crystora Dynamics Limited Full time

    Crystora Dynamics Limited is a forward-thinking organization that understands the value of skilled IT professionals. We are currently seeking a dedicated IT Support Specialist to join our remote team.As an IT Support Specialist, you will play a critical role in ensuring the seamless operation of our technology infrastructure. Your responsibilities will...


  • Philadelphia, Pennsylvania, United States Medasource Full time

    Job Title: Technical Support SpecialistLocation: Two onsite days at our Solution Center and 3 remote days.Contract Duration: 3 Month Contract with a rolling engagement.We are seeking an experienced Technical Support Specialist to provide Level 1 help desk support across our organization. As a key member of our team, you will be responsible for providing...

  • Support Specialist

    4 days ago


    Philadelphia, Pennsylvania, United States Temple Health Full time

    About the TeamAs an Administrative Specialist at Temple Health, you will be part of a dynamic team dedicated to delivering high-quality patient care and advancing medical science. Our team is passionate about improving healthcare outcomes and creating a positive patient experience.Job ResponsibilitiesProvides administrative support to a workgroup or...


  • Philadelphia, Pennsylvania, United States Veremark Full time

    Job DescriptionAs a Service Delivery & Support Specialist at Veremark, you will play a vital role in supporting our US-based customers. Your primary responsibilities will include handling customer inquiries via phone, email, and chat, resolving issues professionally and efficiently. You will also be responsible for delivering background screening services,...


  • Philadelphia, Pennsylvania, United States The Michaels Organization Full time

    OverviewThe Michaels Organization is a dynamic and mission-driven company that goes beyond real estate. We are about people who need a place to call home and the dedicated professionals who make it happen.Job SummaryWe are seeking an Administrative Support Specialist to assist with the daily operations of our office, including phone answering, directing...


  • Philadelphia, Pennsylvania, United States Philly Shipyard Inc Full time

    About the RoleWe are seeking a highly skilled Desktop Support Specialist to join our team at Philly Shipyard Inc. The successful candidate will be responsible for providing top-notch technical support to our employees, ensuring that they have access to reliable and efficient technology solutions.Key ResponsibilitiesOffer hardware, software, and application...


  • Philadelphia, Pennsylvania, United States 3 Day Blinds (Sales Support) Full time

    Job OverviewWe are seeking a highly skilled and experienced sales support professional to join our team as a Blinds Support Specialist. As a key member of our sales support team, you will play a critical role in ensuring the success of our design consultants by providing coaching, guidance, and support in the field.In this dynamic and fast-paced environment,...


  • Philadelphia, Pennsylvania, United States Forman Mills Full time

    We are seeking a Front Desk Support Specialist to join our team at Forman Mills. In this role, you will be responsible for providing exceptional customer service, answering phone calls, and responding to customer inquiries. Key responsibilities include:Key Responsibilities:Providing excellent customer service and responding to customer inquiriesAnswering...


  • Philadelphia, Pennsylvania, United States Trigyn Technologies Inc Full time

    About Trigyn Technologies Inc.We are a leading IT Services Company with over 30 years of experience and a strong presence in the industry.As a Technical Support Specialist, you will be working with our direct client - a major utility services firm based in Philadelphia. The role involves handling customer inquiries and resolving technical issues via phone,...


  • Philadelphia, Pennsylvania, United States OfficeTeam Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!As a Frontline Support Specialist at OfficeTeam, you will be responsible for providing top-notch support to our clients, from initial contact through to...


  • Philadelphia, Pennsylvania, United States Canon Business Process Services Full time

    Philadelphia Customer Service Job OpportunityWe are seeking a motivated and detail-oriented Customer Support Specialist to join our team in Philadelphia, PA. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, or chat.About the Role:Provide top-notch customer support and...


  • Philadelphia, Pennsylvania, United States Salvation Army USA Full time

    **About The Salvation Army New Day New Home**The Salvation Army New Day New Home is a housing program for survivors of human trafficking, aiming to provide a safe and welcoming environment for residents. We are seeking a Housing Program Support Specialist to ensure the smooth operation of our facility.**Job Summary**We are looking for an experienced...


  • Philadelphia, Pennsylvania, United States Designblendz Full time

    About Designblendz: We are a dynamic and innovative architecture and 3D visualization firm based in Philadelphia. Our team is dedicated to delivering exceptional design and customer service. We are seeking a versatile and motivated individual to join our team as an Executive Support Specialist.Job Summary: The Executive Support Specialist will be responsible...

  • Support Specialist

    3 weeks ago


    Philadelphia, Pennsylvania, United States SPIN Full time

    Job OverviewAbout the RoleA Support Specialist provides individualized care and support to enable each person to make choices and achieve their goals.ResponsibilitiesThe role of a Support Specialist is multifaceted and requires a specific set of skills and values.Support Specialists assist individuals who require support to lead self-directed lives and...


  • Philadelphia, Pennsylvania, United States Pyramid Consulting, Inc Full time

    Job Title: Dedicated Support SpecialistCompany Overview: Our client is a leading telecommunications industry leader, offering innovative solutions and services to customers worldwide. As a trusted partner in the industry, we are committed to delivering exceptional results and exceeding customer expectations.Estimated Salary: $23 per hour based on industry...


  • Philadelphia, Pennsylvania, United States PeopleShare Full time

    We are seeking a skilled and detail-oriented Healthcare Financial Support Specialist to join our team at PeopleShare in Philadelphia, PA. As a key member of our dynamic team, you will play a crucial role in ensuring accurate patient accounts and delivering exceptional customer service.Job SummaryThis is an exciting opportunity for someone who is passionate...