Phone Support Specialist
3 days ago
Job Title: Phone Support Specialist
Salary: $50,000 - $65,000 per year (estimated)
Job Description:
About Net Commesh
We are a dynamic company dedicated to delivering top-notch communication services.
Job Summary
We're looking for an experienced Call Center Agent to join our team in Philadelphia, PA. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers via phone calls, emails, and other communication channels.
Main Responsibilities
- Customer Contact
• Respond to incoming and outgoing calls in a professional and efficient manner.
• Address customer inquiries, concerns, and complaints with empathy and clarity.
• Provide accurate product, service, and policy information.
- Issue Resolution
• Identify and resolve customer issues promptly and effectively.
• Escalate complex or unresolved issues to the relevant department.
- Documentation and Follow-Up
• Document customer interactions and updates accurately in our system.
• Ensure follow-up on open issues to guarantee resolution and customer satisfaction.
- Collaboration and Development
• Work collaboratively with colleagues and supervisors to share knowledge and improve processes.
• Participate in training sessions and team meetings as necessary.
- Adherence and Confidentiality
• Comply with company policies, procedures, and regulatory requirements.
• Maintain the confidentiality of customer information.
Requirements
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum 2 years of experience in customer-facing roles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Conflict resolution and time management skills.
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