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Customer Experience Associate

2 months ago

Hoboken, New Jersey, United States Hope's Closet Thrift Full time
{"Job Title": "Customer Experience Associate", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate at Hope's Closet Thrift. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with daily operations.

**Key Responsibilities:**

* Provide excellent customer service and respond to customer inquiries in a timely and professional manner
* Maintain a clean and organized store environment, including the sales floor, stockrooms, and cash wrap
* Assist with daily operations, including opening and closing procedures, inventory management, and donation processing
* Work collaboratively with the sales floor team to achieve sales goals and maintain a positive store atmosphere
* Participate in visual merchandising and store displays to create an engaging and inviting shopping experience

**Requirements:**

* 1-2 years of retail or customer service experience
* High school diploma or equivalent
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Physical ability to stand for long periods, lift up to 40lbs, and navigate the sales floor and stockrooms

**What We Offer:**

* Competitive hourly rate
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* Discounts on store merchandise

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity

**Equal Employment Opportunity:**

Hope's Closet Thrift is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

**Code of Conduct:**

We live authenticity, are gospel-centered and mission-focused, are family, are life-long learners, aim for excellence in the experience with zero excess, choose to trust, pray 1st and decide 2nd, glorify God by honoring others, and unite under clear vision.

**Work Environment:**

This job operates in a professional retail environment, including both sales floor and warehouse/stockrooms. The position works mostly on the sales floor, using equipment like cash registers, store phones, hand carts, dollies, ladders, rolling carts, and rolling racks.

**Physical Demands:**

Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push, and pull materials, walk on uneven surfaces, ladders, and stairs, and have the ability to lift up to 40lbs.

**EEO Statement:**

Hope's Closet Thrift provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

**Language:**

English (en-US)