Field Service Engineer

1 week ago

Miamisburg, Ohio, United States Avery Dennison Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Avery Dennison Corporation. As a Field Service Engineer, you will provide technical support and services to our customers in the field, ensuring the efficient installation, maintenance, and repair of our equipment and systems.

Key Responsibilities
  • Provide technical expertise and support to customers in the field, including installations, services, and on-site diagnostics and service.
  • Instruct customers on the operation or proper use of equipment.
  • Operate in the field on call and provide technical support to territory/assigned customers.
  • Manage service requirements in assigned territory and schedule appointments.
  • Provide installation, warranty, preventive, problem diagnosis, and corrective maintenance and training to customers.
  • Maintain highest priority on meeting customer expectations.
  • Maintain frequent communications with sales to stay abreast of customer needs and sensitivities.
  • Maintain up-to-date technical skills on all products, including hardware and software.
  • Maintain company property and assets in accordance with established policies.
Requirements
  • Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
  • 0-3 years related experience.
  • Minimum of 2 years experience as a Field Technical person in the same or similar industry.
  • Ability to work independently and with minimum supervision.
  • Skilled in organizing and prioritizing workloads and schedules.
  • Good oral and written communication skills.
  • Good interpersonal, customer service, and relationship building skills.
  • Understanding and experience with information systems environments and systems.
  • Understanding of applicable computer systems, such as Microsoft Office, Google, and function-specific software.

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