Implementation Strategist

3 days ago

Boston, Massachusetts, United States Cariina Full time
About Cariina

Cariina is a pioneering software platform dedicated to revolutionizing operations within school districts. Our mission is to empower schools to achieve operational excellence, thereby driving academic success. We believe that by streamlining processes and procedures, we can make a tangible impact on the educational journey of students across the country.

About This Job

We are seeking a highly skilled Implementation Strategist to join our team at Cariina. As a key member of our post-sale department, you will play a pivotal role in ensuring the smooth and timely implementation of our software. Your primary responsibility will be to onboard client school districts, guiding them through the complexities of implementing Cariina's platform. Your primary KPI will be 'speed to launch,' requiring you to understand the district's unique challenges, customize solutions, and ensure a seamless transition to our system.

Key Responsibilities
  • Conduct thorough assessments of client school districts to understand their current operational challenges and objectives.
  • Develop and execute detailed implementation strategies tailored to each school district's specific needs, ensuring a successful launch of the Cariina platform.
  • Identify key stakeholders within the school districts and work closely with them to secure buy-in, addressing any concerns or resistance to change.
  • Provide comprehensive training sessions for school district staff, ensuring they are fully equipped to utilize the platform effectively. Offer ongoing support to address any issues or questions that arise up until the client transitions to a success manager.
  • Become an expert in the Cariina platform.
  • Shape future product development based on trends in conversations with clients and communicating those needs to our Product team.
  • Maintain customer records and update project progress in our CRM.
  • Help make complex, technical concepts simple and digestible for our clients.
  • Travel as needed to meet with client school districts and ensure successful onboarding.
Requirements
  • Minimum 2 years of experience in a customer-facing technical role such as SaaS implementation, POS, account management, or solutions engineering.
  • High energy, ambition, and a commitment to providing customers with a white-glove experience.
  • Strong persuasion skills, with the ability to communicate convincingly and passionately.
  • Outstanding attention to detail.
  • Empathy and the capacity to appreciate and relate to a customer's perspective.
  • Exceptional organizational and multitasking abilities, with experience managing timelines across multiple projects at various stages of the project lifecycle.
  • Ability to navigate complex challenges independently, creating solutions and strategies with minimal guidance.
  • Quick learner who can rapidly grasp new platforms and understand new industries.
  • Team-oriented, but also capable of thriving as an individual contributor.
What We Offer
  • Cash compensation range: $80,000 - $110,000, commensurate with experience.
  • Comprehensive health, dental, and vision plans for you and your family.
  • Ownership in the company (stock options), aligning your success with the company's.
  • Any technology that you need to succeed (hardware, software, reading materials, etc).
  • Flexible vacation and sick days.

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