Fitness Center Ambassador

3 weeks ago


Oceanside, California, United States Planet Fitness Full time

About Us

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Planet Fitness is a rapidly growing franchise of fitness centers that offers an affordable, high-end fitness experience to its members. We're committed to creating a welcoming and supportive environment where our members can achieve their fitness goals. Our Member Services Representatives play a vital role in this mission, providing exceptional customer service and ensuring that every interaction with our club is positive and memorable.

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Job Description

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We're seeking a highly motivated and enthusiastic Member Services Representative to join our team As a MSR, you'll be responsible for creating and maintaining the unique atmosphere that makes Planet Fitness stand out in the fitness industry. You'll work closely with our members, prospective members, and guests, providing an exceptional customer experience and promoting sales of tanning lotions and memberships.

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Key Responsibilities

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  1. ">
  2. Greet members, prospective members, and guests, providing an exceptional customer experience.">
  3. Enforce the Judgement Free Zone.">
  4. Take prospects on tours.">
  5. Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and helping members download the PF Mobile App.">
  6. Facilitate needed updates to member's accounts.">
  7. Respond to member questions and concerns in a timely and professional manner.">
  8. Promote sales of tanning lotions and memberships.">
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Requirements

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  • Customer service background preferred.">
  • Basic computer proficiency.">
  • A passion for fitness and health.">
  • Upbeat and positive attitude.">
  • Experience in Sales.">
  • Punctuality and reliability are a must.">
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.">
  • Strong listener with the ability to empathize and problem solve.">
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.">
  • High School diploma/GED equivalent required.">
  • Must be 18 years of age or older.">
  • CPR Certification AED/First Aid /CPR.">
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What We Offer

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  • Bonus based on performance.">
  • Opportunity for advancement.">
  • Training & development.">
  • $16.50 per hour salary.">


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