Field Service Technician

5 days ago

Hammond, Indiana, United States Altorfer Industries, Inc Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Altorfer Industries, Inc. As a Field Service Technician, you will be responsible for performing service repairs and preventive maintenance on heavy equipment, providing superior service and representing our company's professional image.

Key Responsibilities
  • Perform service repairs and preventive maintenance on heavy equipment
  • Complete all paperwork and documentation within department guidelines
  • Use SIS, ET, parts, and service manuals to troubleshoot and repair equipment
  • Properly segment jobs and order parts accordingly
  • Return unneeded parts immediately upon job completion and complete all necessary warranty documentation
  • Effectively communicate job status to customers and office personnel
  • Work in an efficient manner at customer job sites, in the shop, and when driving to locations or the shop
  • Capable of in-depth electrical, hydraulic, and power train-related troubleshooting using prescribed tools, guidelines, and documentation
  • Maintain Altorfer-supplied tooling and equipment, including company-provided service vehicles
  • Perform mechanical work relating to the business of the department
  • Keep current with industry standards
  • Maintain a high level of customer satisfaction with excellent work ethic, neat appearance, and good communication skills
  • Use safe working practices
  • Maintain a Class B CDL
Requirements
  • High School Diploma or equivalent
  • Three years of heavy equipment experience
  • Excel and email skills
  • Ability to perform high-quality repairs in an efficient fashion and maintain a clean working environment
  • Ability to work independently and use resources for information when written documentation is not available
  • Good decision-making practices and ability to follow directions
  • Effective communication ability representing Altorfer's professional image to customers and office personnel
  • Good organizational skills and ability to write technical reports
  • Intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word
Why Work for Altorfer?

At Altorfer, our people make our company successful. We are a third-generation, family-owned company created in 1957, and we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is crucial to our success. We have a collaborative, family-valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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