Service Manager, Heavy Equipment

2 days ago

Hammond, Indiana, United States Altorfer Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to lead our Heavy Equipment Service Department. As a key member of our team, you will be responsible for managing shop, field, and support personnel to ensure safe, efficient, and productive operations.

Key Responsibilities
  • Provide leadership and guidance to ensure a high level of customer satisfaction and safety in the workplace.
  • Manage and motivate a large, diverse workforce to achieve productivity and performance goals.
  • Assist customers and technicians with repairs and define the scope of work to meet expectations.
  • Oversee technician and supervisory staff productivity and performance, including annual reviews and disciplinary action as necessary.
  • Promote safety and technical development in the workplace.
Requirements
  • 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience.
  • Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
  • Knowledge of Caterpillar Equipment and Technical Training preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and lift 75lbs.
  • Computer literate with experience in Microsoft Office and Outlook.
Why Work for Altorfer?

At Altorfer, we value our employees and offer a collaborative, family-oriented culture with a great reputation in the industry. We offer competitive pay, excellent benefits, and a remarkable team of people to work with.

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