Part-Time Station Manager

2 days ago

Saint Cloud, Minnesota, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Title: Part-Time Station Manager

Job Summary:

Trego Dugan Aviation of Grand Island Inc is seeking a highly skilled and experienced Part-Time Station Manager to join our team at the St. Cloud, MN regional airport (STC). As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airline ground handling station.

Key Responsibilities:

  • Ensure compliance with all aspects of company and Federal policies within the day-to-day operation of the station.
  • Communicate effectively with internal and external departments to ensure seamless operations.
  • Develop and implement plans to improve station performance and achieve goals and objectives.
  • Evaluate and manage employee performance, providing ongoing feedback and coaching to develop individuals and encourage career advancement.
  • Lead by example, demonstrating integrity, professionalism, and excellent communication skills.
  • Motivate employees to achieve results while managing people fairly and with respect.
  • Ensure excellent customer service and maintain a customer-focused approach.
  • Coordinate airline vendor functions and act as liaison for local contracts providing service to airlines.
  • Evaluate performance and implement measures to review service provided to airlines.
  • Ensure compliance of all station manuals and monitor for current revisions and availability.
  • Ensure compliance of customer service, baggage handling, and departure dependability.
  • Establish effective and cost-efficient work schedules for all station employees.
  • Participate in establishing interview, hiring, and workforce requirements.
  • Coordinate training and ensure training requirements are met for all employees.
  • Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
  • Establish employee recognition programs for station achievements.
  • Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
  • Perform all functions of a Station Agent.
  • Other duties as assigned by Regional Manager.

Requirements:

  • Three years of supervisory/management experience in the airline industry.
  • Must receive initial/advanced CSA/GOA Services training required by the airline.
  • High School Diploma or Equivalent, College preferred.
  • Thorough working knowledge of the types of aircraft used at the station.
  • Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.
  • Must possess a valid Driver's License.
  • Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies.
  • Must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Working Conditions:

Must be able to work a variety of assigned shifts, including evenings and weekends.

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet.

Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to perform the essential safely functions of the position.

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