Service Department Representative

3 days ago


Naples, Florida, United States The Contractor Consultants Full time
Role Overview
The HVAC Customer Service Representative plays a vital role in providing exceptional customer experiences. This position involves scheduling and dispatching HVAC technicians, managing customer interactions, and maintaining service records. The ideal candidate should possess strong organizational skills, effective communication, and a basic understanding of HVAC systems.

Main Responsibilities:
  • Scheduling and Dispatching: Coordinate service calls and adjust schedules as necessary.
  • Customer Service: Handle service requests, address customer complaints, and provide support to team members.
  • Administrative Duties: Maintain accurate records, process invoices, and manage parts inventory.

Estimated Salary: $18.00 - $22.00 per hour

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