Client Experience Facilitator

3 days ago


Ellicott City, Maryland, United States HR Full time

**About the Role**

We are seeking a highly organized and results-driven Client Service Coordinator to join our team. This key role involves creating seamless operations and delivering outstanding client service while showcasing exceptional organizational skills and problem-solving abilities.

**Responsibilities**

  • Welcome clients warmly and manage appointment scheduling, reminders, and confirmations with precision.
  • Assist with meeting preparation, follow-up, and resolving client inquiries in a timely and professional manner.
  • Handle money movements and oversee team email and text communications to ensure seamless internal operations.
  • Coordinate client communications, events, and marketing initiatives that drive engagement and loyalty.
  • Help plan and execute memorable 'Wow' client experiences that exceed expectations.
  • Maintain organized client files, records, and office supplies to support efficient day-to-day operations.
  • Process client correspondence, mail, and check log system with accuracy and attention to detail.

**Requirements**

  • A warm and engaging personality with the ability to build instant rapport with clients.
  • Exceptional organizational skills and the ability to manage multiple priorities effectively.
  • A proactive problem-solving mindset with keen attention to detail and strong analytical skills.
  • Strong communication skills and confidence in client-facing interactions.
  • Proficiency in Microsoft Office and CRM software (preferred).

**Salary and Benefits**

We offer a competitive salary range of **$22.50-$24.00 per hour**, along with comprehensive benefits package including:

  • 401k with a match
  • Three weeks of PTO accrued over the year
  • Nine paid holidays
  • Health insurance benefits with up to $250 towards premiums
  • Short and long-term disability coverage

**Why Choose Us?**

Become part of a dynamic and client-focused practice where your contributions truly matter. Collaborate with a supportive team dedicated to excellence, integrity, and delivering memorable client experiences. Enjoy opportunities to grow professionally while working in a welcoming and professional environment.



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