Service Manager

2 days ago

Eureka, California, United States Hy-Vee, Inc. Full time

Job Title: Service Manager

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Hy-Vee, Inc. As a Service Manager, you will be responsible for providing exceptional customer service, supervising and coordinating the activities of employees, and ensuring the smooth operation of our grocery department.

Key Responsibilities:

  • Provide prompt, efficient, and friendly customer service to ensure customer satisfaction.
  • Supervise and coordinate the activities of employees, including assigning tasks, providing guidance, and evaluating performance.
  • Ensure the grocery department is well-stocked, organized, and meets customer expectations.
  • Develop and implement strategies to improve customer service, employee engagement, and department performance.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Manage inventory, merchandise, and supplies to ensure optimal stock levels and minimize waste.
  • Train and develop employees to enhance their skills and knowledge.
  • Monitor and report on department performance, including sales, customer satisfaction, and employee engagement.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • High school diploma or equivalent required; two years of related work experience preferred.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong customer service and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods.

Working Conditions:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial Responsibility:

Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.

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