HVAC Specialist Director

2 days ago


La Grange, Illinois, United States Elite Staffing Inc. Full time
HVAC Specialist Job Description

We are seeking a highly skilled and experienced HVAC Specialist to join our team at Elite Staffing Inc. as a Director of Technical Services. In this pivotal role, you will be responsible for evaluating and implementing product reviews and improvement plans, providing technical training, and overseeing the functions of technical services.

Key Responsibilities:
  • Develop and implement electrical installation processes, including hardwiring HVAC systems and other general electrical tasks.
  • Ensure compliance with refrigerant regulations and obtain a valid refrigerant license within 60 days of hire.
  • Qualify and improve processes related to factory operations, including product development and quality control.
  • Develop and deliver technical training through in-person and virtual meetings for customers.
  • Create inspection reports on factory incidents and develop Corrective Action Plans (CAP).
Product Review/Development:
  • Identify improvements for new and existing products and collaborate with the Product Development team and factories to address findings.
  • Assist in editing product manuals for the Marketing team.
Training:
  • Deliver technical training through in-person and virtual meetings for customers.
  • Develop training materials, tech blogs/bulletins, and product videos in collaboration with the Technical Services Manager and Marketing team.
3rd Party Customer Service Liaison:
  • Develop a knowledge base to enhance the end-user experience.
  • Provide feedback to customer service agents and handle escalated customer concerns.
  • Analyze customer service call data and suggest product and cost improvement strategies.
Parts Management:
  • Ensure essential parts are available for each product and maintain communication with factories.
  • Collaborate with the Parts & Service Specialist to ensure adequate supply levels.

Requirements:

  • EPA Section 608 Technician Universal Certification
  • 7-10 years of proven experience in technical services or a related field
  • Strong project management skills with a focus on process improvement
  • Excellent communication and training abilities
  • Ability to work cross-functionally in a dynamic environment
  • Willingness to travel as needed

Benefits:

  • Medical, Dental, Vision, LTD, Life, FSA, 401K
  • 9 paid holidays and PTO
  • $80,000.00 per year plus Bonus opportunities

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