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Evanston Healthcare Frontline Specialist

3 weeks ago

Geneva, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview

Northwestern Memorial Healthcare is a leading healthcare provider committed to delivering exceptional patient care and experiences. We are seeking a skilled Patient Service Representative to join our team, supporting our mission to provide compassionate, high-quality care to our patients.

Key Responsibilities
  • Deliver outstanding patient service, addressing concerns and resolving issues promptly and professionally.
  • Process patient registrations, handle billing and payment collection, and maintain accurate records.
  • Collaborate with healthcare teams to ensure smooth patient transitions and effective communication.
  • Contribute to a positive and respectful work environment, promoting teamwork and open communication.
Qualifications
  • High school diploma or GED equivalent required; bachelor's degree preferred.
  • One to three years of customer service experience, preferably in a healthcare setting.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing priorities.
  • Basic computer skills and familiarity with electronic medical records systems.

The estimated annual salary for this role is around $52,000-$65,000, based on experience and qualifications.