Front Desk Service Specialist

3 weeks ago


Geneva, Illinois, United States Northwestern Memorial Healthcare Full time

Northwestern Memorial Healthcare is seeking a Front Desk Service Specialist to provide exceptional patient service by greeting patients, answering phone calls, and handling front desk operations. In this role, you will work as part of a dynamic team to ensure seamless patient experiences and maintain a clean and comfortable environment.

The estimated salary for this position is $40,000 - $50,000 per year, depending on experience. As a Front Desk Service Specialist, you will interact with patients, families, and healthcare staff, providing exceptional customer service and ensuring that all front desk operations run smoothly.

Key Responsibilities:

  • Greet patients and answer phone calls
  • Handle front desk operations, including scheduling and registration
  • Provide exceptional customer service and respond to patient inquiries
  • Maintain accurate records and files
  • Collaborate with healthcare staff to resolve patient issues

Requirements:

  • High school diploma or equivalent required
  • 0-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills essential

Benefits:

  • Flexible scheduling options
  • On-the-job training and professional development
  • Opportunities for career advancement


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