Public Safety Telecommunicator

1 month ago


St Augustine, Florida, United States St Johns County Sheriff's Office Full time
Job Summary

The Public Safety Telecommunicator is a highly responsible civilian position that performs a tactical function in receiving emergency and non-emergency calls for Law Enforcement, entering data into computer systems, and determining the nature and disposition of calls. This role requires a strong understanding of emergency procedures and the ability to work effectively in a fast-paced communications center.

Key Responsibilities
  • Answer emergency and non-emergency calls for service, accurately evaluating and taking appropriate action
  • Distinguish between emergency and non-emergency calls, effectively prioritizing calls for service
  • Enter calls and process information using a computer-aided-dispatch system
  • Condense large amounts of information into readable and sensibly typed remarks in a timely manner
  • Recognize letters, numbers, addresses, names, and license numbers received by radio, telephone, or computer monitor
  • Monitor and respond to text messages received on 911 or administrative lines
  • Notify appropriate agency personnel of incidents of concern
  • Operate digital mapping systems, mobile data terminals, and mobile data computers
  • Testify at trials, hearings, grand juries, or depositions
  • Maintain accurate and up-to-date communications logs
  • Assist in maintaining computerized Master Street Addressing Guides and E911 databases
  • Record details of calls, dispatches, and messages
  • Develop and maintain cooperative and professional relationships with fellow employees and representatives from other departments
Requirements
  • High School Diploma or Equivalency
  • Valid Florida Driver's License
  • Basic knowledge of Microsoft Office and general office equipment
  • Ability to become Florida PST Certified
Work Environment

The Public Safety Telecommunicator works in a fast-paced communications center with multiple people and functions occurring simultaneously. Rotating shift work is required, including nights, holidays, and weekends. The position is subject to mandatory overtime requirements as needed and is considered an essential tactical position.


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