Warehouse Customer Support Specialist

2 weeks ago


Etna, Ohio, United States Ryder Full time

Position Overview

We are currently seeking a dedicated and detail-oriented Permanent Full-Time Warehouse Customer Service Coordinator to enhance our operations.

At Ryder, we prioritize a safe and efficient supply chain environment, equipped with cutting-edge technology.

  • Hourly Compensation: $22.00
  • Handled Products: Consumer Goods
  • Equipment: Training provided for operating various powered industrial equipment, including forklifts and pallet jacks.

Our benefits package includes:

  • Weekly pay for warehouse positions
  • Paid training on the job
  • Medical, dental, and vision coverage starting after 30 days
  • Paid time off
  • 401(k) plan with company matching
  • Employee stock purchase plan with a 15% discount
  • Discounts on various products and services
  • Provision of safety gear
  • Commitment to safety as a top priority
  • Access to advanced equipment and supportive leadership

We have multiple roles available within our warehouse fulfillment operations across the country.

Qualifications

  • High school diploma or equivalent required
  • Experience in a warehouse or distribution setting, particularly in roles involving transportation coordination and inventory management, is preferred
  • Ability to make informed decisions that reflect the interests of both the customer and the company
  • Strong communication skills, both written and verbal
  • Proficiency in MS Office applications (Excel, Word, PowerPoint)
  • Familiarity with Warehouse Management Systems (WMS) is a plus
  • Experience operating forklift equipment is advantageous
  • Certification for equipment operation may be necessary

Key Responsibilities

  • Perform administrative duties for the designated area or shift
  • Maintain organized filing systems and documentation in accordance with Standard Operating Procedures (SOP)
  • Engage with customers and contractors, addressing inquiries related to shipment schedules, product availability, and claims for damages
  • Facilitate the processing of export orders, including completing necessary paperwork and generating labels
  • Manage returns within the Warehouse Management System (WMS) and ensure accurate documentation
  • Oversee pallet management, including ordering and reconciling pallet counts
  • Utilize the WMS to update metrics for the area or shift as required
  • Complete additional tasks as assigned, including overtime when necessary

Ryder is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified candidates will be considered for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or disability status.



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