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Service Design Lead

2 months ago

Remote, Oregon, United States Maximus Full time
Job Title: Lead Specialist

Job Summary:

Maximus is seeking a highly skilled Lead Specialist to join our Digital Solutions organization. As a key member of our team, you will play a pivotal role in shaping the future of public program experiences through human-centered design.

Key Responsibilities:

  • Contribute to the development of service design solutions that address today's government service problems in innovative, feasible, and desirable ways.
  • Guide service design user engagements and research, including observations, interviews, surveys, diaries, and other research methods.
  • Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.
  • Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution.
  • Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping, and service blueprinting.
  • Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations.
  • Frame design challenges, facilitate ideation, envision new concepts, and rapidly prototype and evaluate designs.
  • Communicate insights, benefits, value propositions, and design rationales to internal and external audiences.
  • Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.

Requirements:

  • Bachelor's degree in a related field.
  • 7-10 years of relevant professional experience.
  • Human-Centered Design Certification, such as Service Design, Design Thinking, UX, etc.
  • Experience leading and facilitating workshops, sometimes multiple engagements simultaneously.
  • Familiarity with design and prototyping tools, such as Miro, Figma, Sketch, Lucid, and/or Adobe Creative Suite.

Location: Within vicinity of Tysons Corner, VA, with occasional on-site requirements by client.