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C-Store Assistant Manager

2 months ago

San Francisco, California, United States Holiday Oil Full time
Job Summary

The C-Store Assistant Manager will provide support to the C-store, its employees and to the Store Manager. These positions will perform all cashier functions including customer service activities, proper cash-handling, stocking duties, and maintaining store cleanliness. Additionally, this position will be trained in a main function to support HR, Sales and Marketing, or Operations functions more specifically.

Key Responsibilities
  • Customer Service
    • Greet guests with a smile while providing a positive customer experience with fair, friendly, and courteous service
    • Able to collaborate with diverse teams and customer personalities
  • Operational Support
    • Operate cash registers, scanners, and handle transactions quickly and accurately
    • Assisting customers with use of self-service kiosks as needed
    • Ensures all funds are processed accurately whether cash or credit
    • Manages customer complaints as they pertain to store, gas, or car wash sales
  • Store Maintenance
    • Maintaining a safe and clean work environment
    • Stocking, cleaning and other duties as directed by store direction or assistant manager
  • Leadership and Management
    • Human Resources: Hiring/Staffing, Training, Employee Coaching, Store Communication, Scheduling, Working with HR Team/Main Office, Customer Relations, Food Handlers and TATM
    • Operations: Store Cleanliness, Green Sheet Execution, Store inspections, Secret Shopper Results, Image Inspections if Applicable, Store Organization, Inventory and Cash Control, Gas Price Sales and Reporting, Maintaining all store equipment
    • Sales and Marketing: Manage Fresh Offering Program, Oversee Inventory Levels, Vendor Management, Marketing, Product Placement, Responsible for Store Performance vs Sales Goals
    Requirements
    • Must be able to speak and understand English. Bilingual is a plus.
    • Training experience preferred
    • Retail experience desired
    • Must be able to open and close store across Sunday through Saturday schedule
    • MVR with good driving record required if driving for store
    • Previous experience in customer service preferred.
    • Familiarity with electronic equipment, like cash register and POS
    • Basic math and computer skills
    • Effective communication skills
    • Ability to manage skills and work with the team to accomplish tasks.
    • Customer and Employee-focused
    • Ability to learn about and train products available in stores
    • Ability to maintain composure in the face of angry, frustrated, or flustered customers.
    • Ability to adjust schedule, task and priorities as needed to assist with business needs
    Physical Demands

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Environmental FactorsOccasionallyFrequentlyHeat during summerxFumes, gases, odors, dustxCold during winterxGrease, oil, mudxBiological hazardsxChemical hazardsxElectrical hazardsxSharp objects/toolsxPhysical Effort

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.

Physical EffortOccasionallyFrequentlySittingxStandingxWalking on hard surfacesxBending or twistingxCrawlingxLifting or carryingx10lbs or lessx11 to 20lbsx21 to 30lbsx31 to 40lbsx50 to 75lbsx - daily basis75-100lbsxPushing or pullingxEye hand coordinationxTalkingxFine Manipulationx