Application Support Specialist

2 weeks ago


Cincinnati, Ohio, United States LeadStack Inc. Full time
Job Title: Application Support Level 3

LeadStack Inc. is a leading provider of contingent workforce solutions, recognized for its excellence in delivering innovative customer experiences.

Job Summary:

We are seeking a highly skilled Application Support Level 3 professional to join our team. As a key member of our support team, you will play a critical role in ensuring the operational efficiency, stability, and availability of complex application systems.

Key Responsibilities:

  • Utilize incident management processes, application monitoring metrics, and tooling to generate reports and take corrective actions.
  • Understand complex application systems and debug business-impacting issues.
  • Follow standards and best practices to bring operational efficiencies, stability, and availability to the system.
  • Leverage continuous delivery practices to evolve, support, and deliver high-quality software, providing value to end customers.
  • Work collaboratively in value-driven teams to build innovative customer experiences.
  • Leverage knowledge of logging techniques for alerting, monitoring, and identifying the root cause of incidents.
  • Efficiently use DevOps tools and practices to deploy and run software.
  • Mentor less experienced peers through technical knowledge and leadership skills.

Requirements:

  • Strong background in software engineering, system administration, networking, and cloud technologies.
  • Excellent communication skills, able to translate technical concepts to business users.
  • Proven ability to solve complex problems.
  • Extensive experience with Java (developer experience not required, but a good understanding of code is essential).
  • Excellent oral and written communication, analytical, and time management skills.
  • Familiarity with Agile processes and experience as a Scrum Master.
  • Ability to define requirements and manage waterfall/agile frameworks for complex business needs.
  • Demonstrated experience with industry best practices and an understanding of different technologies.
  • Strong critical thinking, decision-making, and problem-solving skills.
  • Ability to effectively interact with and influence diverse groups of associates.
  • Proven ability to understand strategic business requirements and translate them into technology solutions.


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