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Site Quality Manager

2 months ago

Garden Grove, California, United States ZipRecruiter Full time
About the Role

We are seeking a highly skilled and experienced Site Quality Manager to join our team at ZipRecruiter. As a Site Quality Manager, you will be responsible for ensuring the quality of our products and services, as well as maintaining compliance with regulatory requirements.

Key Responsibilities
  • Develop and implement quality standards and good business practices
  • Communicate with customers regarding quality concerns and ensure customer expectations are met
  • Conceive, present, and lead continuous improvement projects related to Quality Control and Document Control
  • Track and trend internal and external quality metrics to proactively solve problems
  • Participate in internal and/or external audits to ensure compliance to procedures and regulatory requirements
  • Assist in the Nonconformance and Corrective and Preventive Action (CAPA) processes to ensure timely responses to quality issues
  • Utilize One Orchid global processes to meet Key Performance Indicators (KPIs) for Quality that support Safety, Compliance, Six Sigma Quality, On-Time Delivery (OTD), and facility financial objectives
  • Participate in regular RPN reduction activities linked to the PFMEA process to proactively prevent quality or manufacturing-related problems
  • Lead change efforts to improve internal rework and scrap to improve KPI Metrics
  • Work positively and enthusiastically to promote a Quality culture and engage the organization
  • Lead Environmental Compliance and Employee Health and Safety at the site, partnering with the Plant Manager and HR Manager in delivering excellence in this area
  • Lead and develop team members following Orchid's approach to select, manage, and develop our best team
  • Ensure team members have the required knowledge and skills prior to performing job duties independently, including conducting, documenting, and evaluating training effectiveness
  • Be a coach to your team, and develop the organization's strength through empowering the team, and driving curiosity and resilience
  • Act as a leader within the business, both in developing and delivering Quality objectives, but also acting as a business partner in delivering wider business goals
  • Use your knowledge of the regulated industry to drive a mindset of delivering compliance, whilst ensuring that this is achieved through building a depth of understanding throughout the organization, and working cross-functionally to ensure compliance is well understood and responsibilities are clear
  • Engender a quality culture throughout the business, holding regular briefings with employees to continually champion the Quality cause
  • Be an advocate of Lean Manufacturing and use this mindset to work alongside leadership to plan and develop the activities and priorities to develop a Quality System which is compliant, yet agile
  • Promote and coach, 'quality at the source' and understand the role of variation reduction and process capability in driving quality performance
  • Develop the organizational competence in Problem Solving methodology and be competent in coaching Problem Solving
  • Ensure the organization develops a data analysis framework and systems which supports efficient reporting, decision making, and supports prioritization
Requirements
  • Bachelor's Degree (Required)
  • Master's Degree (Preferred)
  • 5+ Years of Experience in Quality (Required)
  • 5+ Years of Experience in a Leadership Role (Required)
  • 2+ Years of Experience in a Leadership Position in a Manufacturing Environment (Preferred)
  • 8+ Years of experience in Quality (Preferred)
  • 5+ Years of Experience with Quality Systems in a Highly Regulated Industry (i.e., Medical Devices, Aerospace, Pharmaceutical, Food, or Nuclear) (Preferred)
Preferred Qualifications
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ) (Preferred)