Service Manager

2 days ago


Urbandale, Iowa, United States Decoding HR LLC Full time
Job Title: Service Manager

The Service Manager is a key role within our organization, responsible for overseeing the day-to-day operations of our pest control service branch. This position requires a proactive and highly organized individual who can effectively manage a team of technicians, ensure adherence to service protocols, and drive operational efficiency.

Key Responsibilities:
  • Leadership: Lead by example, demonstrating servant leadership and developing high-performing teams.
  • Customer Experience: Convert customer complaints into positive experiences and opportunities for team learning.
  • Operational Oversight: Identify operational inefficiencies and implement improvements for cost savings or increased customer satisfaction.
  • Financial Acumen: Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
  • Training & Development: Develop training programs that measurably improve team skills and performance.
  • Team Communication: Utilize communication tools and strategies to improve team cohesion and performance.
  • Safety & Compliance: Identify safety risks and implement protocols for safer work environments.
  • Technician Duties & Oversight: Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-alongs.
  • Scheduling & Efficiency: Ensure efficient schedules, balance tech workloads, review schedules for training activities, and communicate schedule conflicts. Maintain branch inventory.
  • Administrative & Reporting Tasks: Complete tasks such as timecards, bonus reviews, service tickets, inventory management, review drive scores, prep for 1-on-1 meetings, and address internal issues.
Requirements:
  • Core Values: Must display our core values of Initiative, Meeting Commitments, Professionalism, Authenticity, Continuous Growth, and Trust.
  • Team Communication: Effective use of communication tools and strategies to enhance team cohesion and performance.
  • Operational Systems Knowledge: Deep understanding of operational processes and tools critical for day-to-day management and identifying inefficiencies.
  • Organizational Skills: Demonstrated examples where organizational skills had a direct impact on project success.
  • Detail-Oriented: Examples of situations where attention to detail was critical in preventing errors or making improvements.
  • Training & Development: Experience in developing and implementing training programs that significantly improve team skills and performance.
  • Problem-Solving: Ability to identify problems before they escalate and implement effective solutions.
Experience and Education:
  • Experience: 5+ years in pest control or supervisory roles.
  • Education: Bachelor's degree (B.A.) from a four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience.
  • Licensing: Must have a valid driver's license.
Physical Requirements:
  • Ability to lift up to 50 pounds.
  • Capable of standing, walking, and bending for extended periods.
  • Comfortable working in various weather conditions.
  • Ability to use hand and power tools.
  • Willingness to wear personal protective equipment (PPE).
Travel:

Up to 10%.

Join Decoding HR LLC, a forward-thinking company that values every member's contribution and offers a dynamic work environment. Apply today at https://www.decodinghr.com/ and take the next step in your career with a company that values your expertise and dedication.


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