Member Services Associate Representative

2 weeks ago


Colorado Springs, Colorado, United States SYUFY GROUP Full time
Company Overview
VillaSport Athletic Club and Spa is a dynamic growth company that offers exciting career opportunities for those who thrive in fast-paced environments. Our resort-style clubs are where fitness, family, and community come together.

We are seeking a high-performing, outgoing, service-oriented individual to join our team as a Member Services Associate. This entry-level position provides an excellent opportunity to learn and gain valuable experience in a fun and dynamic atmosphere.

The successful candidate will be responsible for providing consistent quality service, accurate information regarding all areas of club operations, and monitoring the Member Services Desk. In addition, they may be trained and assigned to various club areas, including Café, VillaSpa (reception), Housekeeping, Sports, and Facilities.

This is an excellent opportunity to grow with a company that values customer service and employee development. If you have various interests, enjoy serving in multiple roles, and want to work in a fun and dynamic environment, apply today

Salary and Benefits
Competitive hourly rate: $14.42-$15.15

The successful candidate will receive a comprehensive compensation package, including CO State Sick Time, 401K with dollar-for-dollar match up to 4%, complimentary club membership, discounts on club products and services, and flexible scheduling.

Job Description
This is an entry-level position for someone who wants to learn and gain valuable experience. The successful candidate will provide consistent quality service, accurate information regarding all areas of club operations, and monitor the Member Services Desk. They may also be trained and assigned to various club areas, including Café, VillaSpa (reception), Housekeeping, Sports, and Facilities.

Required Skills and Qualifications
Excellent phone skills; ability to handle intermittent heavy phones

Efficient, well-organized, able to handle a variety of duties simultaneously

Previous customer service experience

Bilingual a plus

Minimum 16 years of age (certification requirements vary for café roles)

Five-star customer service skills

Excellent communication skills

Good organizational skills

Ability to quickly learn new tasks or technology

Enjoy working in a fast-paced and varied environment where the customer is first

Committed and flexible

Outgoing, friendly, and able to work with and serve all kinds of people

Fast learner with a variety of interests

High energy with a positive outlook and can-do spirit

Team player who enjoys taking on new challenges

Progress toward high school diploma or college degree preferred

Others
VillaSport anticipates this job opportunity will close by 12/31/24, and we have one position to fill at this time. These details may change based on business needs.
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