Legal Intake Coordinator

1 week ago


Arlington, Virginia, United States The Law Office of Lantis G. Roberts, PLLC Full time
Job Title: Legal Intake Specialist

The Law Office of Lantis G. Roberts, PLLC is a dynamic litigation law firm specializing in Employment Law and Personal Injury Law. We are seeking a highly motivated and organized individual to join our team as a Legal Intake Specialist.

Job Summary:

We are looking for a detail-oriented and customer-focused professional to assist with evaluating potential cases and clients to determine if they are suitable for our firm. As a Legal Intake Specialist, you will be responsible for answering incoming calls and emails, gathering relevant information, and communicating with potential clients to determine the best course of action.

Key Responsibilities:
  • Answer and respond to all potential client leads by phone or email
  • Communicate with potential clients to gather relevant information related to their possible personal injury or employment law claim
  • Enter all information from potential clients into our CRM system
  • Prepare attorneys for consultations and assist with scheduling meetings
  • Identify and escalate priority issues and route calls to the appropriate person
  • Complete all assigned tasks and participate in required meetings
  • Explain representation agreements, attorney fees, and services to new clients
  • Handle case setup, including data entry, client folder creation, and document requests
Requirements:
  • Excellent customer service skills and ability to think outside the box
  • Excellent decision-making skills and ability to work in a fast-paced environment
  • Prefer a minimum of 1-2 years of customer service experience
  • Must have excellent verbal and written communication skills
  • Positive attitude and ability to work as part of a team
Preferred Qualifications:
  • Bilingual candidate who speaks Spanish and English

We offer a competitive hourly rate of $12.00-$14.00 and a full-time temporary position with 32+ hours per week. Must be available to work during regular business hours Monday-Friday from 8:30am-5:30pm. Some weekends and evening hours may be required based on the needs of the firm.

Please submit your cover letter and resume for consideration. ***NO RECRUITERS AND NO PHONE CALLS.***



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