Legal Intake Coordinator
1 week ago
The Law Office of Lantis G. Roberts, PLLC is a dynamic litigation law firm specializing in Employment Law and Personal Injury Law. We are seeking a highly motivated and organized individual to join our team as a Legal Intake Specialist.
Job Summary:We are looking for a detail-oriented and customer-focused professional to assist with evaluating potential cases and clients to determine if they are suitable for our firm. As a Legal Intake Specialist, you will be responsible for answering incoming calls and emails, gathering relevant information, and communicating with potential clients to determine the best course of action.
Key Responsibilities:- Answer and respond to all potential client leads by phone or email
- Communicate with potential clients to gather relevant information related to their possible personal injury or employment law claim
- Enter all information from potential clients into our CRM system
- Prepare attorneys for consultations and assist with scheduling meetings
- Identify and escalate priority issues and route calls to the appropriate person
- Complete all assigned tasks and participate in required meetings
- Explain representation agreements, attorney fees, and services to new clients
- Handle case setup, including data entry, client folder creation, and document requests
- Excellent customer service skills and ability to think outside the box
- Excellent decision-making skills and ability to work in a fast-paced environment
- Prefer a minimum of 1-2 years of customer service experience
- Must have excellent verbal and written communication skills
- Positive attitude and ability to work as part of a team
- Bilingual candidate who speaks Spanish and English
We offer a competitive hourly rate of $12.00-$14.00 and a full-time temporary position with 32+ hours per week. Must be available to work during regular business hours Monday-Friday from 8:30am-5:30pm. Some weekends and evening hours may be required based on the needs of the firm.
Please submit your cover letter and resume for consideration. ***NO RECRUITERS AND NO PHONE CALLS.***
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