Supervising Supports Planner
4 weeks ago
Service Coordination, Inc. (SCI) is seeking a highly skilled and experienced Supervising Supports Planner to join our team. As a Supervising Supports Planner, you will play a critical role in ensuring the highest quality services are provided to individuals with disabilities, behavioral challenges, medically complex needs, and other populations.
Key Responsibilities:- Manage the performance of Support Planners to ensure work meets Quality Person-Centered standards.
- Ensure Supports Planners are using person-centered practices and principles in all aspects of their role.
- Monitor Key Performance Indicators (KPIs) and complete monthly quality checks and audits for oversight and performance evaluations.
- Conduct interviews for vacant Supports Planner positions and partner with People & Culture on all recruitment initiatives.
- Conduct 6-month and annual performance evaluations for Team Members and utilize situational leadership to develop Team Members' knowledge and skills.
- Take disciplinary actions consistent with SCI policies and procedures to address performance concerns.
- May provide support for a small number of people supported on occasion.
- Coordinate and oversee new Maryland Department of Health (MDH) referrals and Supports Planner Transfers.
- Responsible for updating Compliance Trackers and ongoing monitoring using the Microsoft 365 Suite and other internal and external databases.
- Prepare and conduct regular supervisions and check-ins for Team Members.
- Participate in organizational and program meetings, work groups, and committees to stay informed and contribute to policies, procedures, and practices.
- Communicate SCI mission, vision, and values to agencies, the people we support, and their families and service providers.
- Speak to community groups to explain and communicate SCI purposes, programs, and policies.
- Form cooperative relationships with external stakeholders.
- Participate on and organize external task forces and work groups.
- Support SP training by reinforcing topics covered in New Team Member Training, reviewing SCI policies and procedures, coordinating shadowing opportunities, observing, identifying, and delivering training based on strengths and areas in need of development.
- Bachelor's degree in a human services field required; Master's degree in a human service field preferred.
- At least 3 years' case management manager experience; OR 1 year of case management experience with 3 years of Leadership Experience.
- Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf.
- Decision Making: Identify a range of alternatives and evaluating potential courses of action.
- Problem Solving: Using a solution-based approach, identify options and workable solutions.
- Job knowledge: Possessing the basic knowledge necessary to perform the job or function.
- Achievement: Striving to accomplish high goals or standards.
- Initiative: Taking action without being told to do so.
- Trustworthiness: Securing the confidence of others through consistent words and actions.
- Respect for others: Working to understand and empathize with the position of others.
- Interpersonal communication: Interacting effectively with others to convey thoughts and ideas.
- Building Relationships: Establishing and maintaining positive rapport with others.
- Service Orientation: Responding to others in a timely manner to satisfy their needs.
- Teamwork: Working cooperatively with others to accomplish goals or objectives.
- Dependability: Reliably following through on commitments made to others.
- Flexibility: Willingness to take alternative actions given appropriate justification.
- Detail Orientation: Attending to all steps and follow-ups necessary to accomplish a task.
- Professionalism: Conducting oneself with high standards and integrity.
- Planning: Looking forward in addressing tasks to anticipate steps and contingencies.
- Stress Tolerance: Maintaining stable performance under the pressures of work or life.
- Work Attitude: Approaching work with a positive 'can do' mindset.
- Time Management and Organizational skills: Plans and exercises conscious control of time spent on specific activities.
Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard, and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.
Disclaimer: The recruitment process is approved by Service Coordination Inc.'s (SCI) Recruitment Committee and subject to change based on business needs.
In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at -
SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at or
SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.
SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
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