Car Wash Assistant Manager

4 weeks ago

Jacksonville, Florida, United States GATE Petroleum Company Full time

Job Summary:

The Assistant Manager at GATE Express Wash is responsible for ensuring customer service is the top priority for Express Wash operations. This involves providing a safe and friendly experience for guests, collaborating with the manager to develop and maintain a team that provides inside and outside wash services, and overseeing the operation of the location to ensure maximum sales through excellent service, expense control, and operating costs.

Key Responsibilities:

  • Oversee the operation of the location and ensure maximum sales through excellent service, expense control, and operating costs.
  • Coach team members to improve performance and develop their skills.
  • Monitor operations and assure compliance with all policies and procedures.
  • Ensure a high level of cleanliness and organization at the facility.
  • Perform bookkeeping procedures, including shift check-off, daily station reporting and inspections, bank deposit preparation, and analyze reports and transmit daily reports and other pertinent data to the Corporate Office.
  • Ensure compliance with all policies and procedures through regular meetings and training.
  • Continually evaluate and react to performance issues.
  • Provide excellent customer service and expeditiously resolve issues involving guests, complaints, and compliments, as well as disgruntled employees and employee relations.
  • Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash.
  • Ensure completion of interior and exterior housekeeping during the assigned shift, including maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensuring the cleanliness of all areas throughout the day.
  • Conduct daily preventative maintenance according to program schedule on days and shifts managed.
  • Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly.

Requirements:

  • Must be a minimum of 16 years old.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
  • Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to operate a computer.
  • Must be able to stand for extended periods of time.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to bend, kneel, stoop, and reach (including overhead).
  • Must have adequate strength, balance, and coordination to perform essential functions.
  • Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside.

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