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Luxury Retail Sales Associate

2 months ago

Miami, United States Longchamp USA , Inc. Defunct Full time
About the Role

Longchamp USA, Inc. is seeking a highly skilled Luxury Retail Sales Associate to join our team at Aventura Mall. As a Luxury Retail Sales Associate, you will be responsible for generating and maximizing sales through effective client persuasion, maintaining extensive knowledge of products and merchandise care, and staying updated on new items, customer service guidelines, and store policies.

Key Responsibilities
  • Generate and maximize sales through effective client persuasion
  • Maintain extensive knowledge of products and merchandise care
  • Stay updated on new items, customer service guidelines, and store policies
  • Develop and manage client books to foster long-term relationships
  • Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention
  • Gift wrap and bag items for customers
  • Assist with mailings and process phone orders
  • Contribute to floor moves, merchandising, and display efforts
  • Support processing and replenishing of merchandise
  • Tag merchandise as needed, not limited to sales periods
  • Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping
Requirements
  • High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education
  • Three plus years of high-end retail, boutique, or sales experience
  • Proficient in inventory management, customer sales, and merchandising
  • Skilled in Cegid transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports, following Cegid Manual guidelines
  • Proficient in UPS System for shipment preparation and processing
  • Familiar with Microsoft Excel, Outlook, and Word for basic office tasks
Benefits
  • Opportunities to learn daily and to develop in a meaningful profession
  • Transmission of know-how linked to leather goods by our in-house guides
  • Tailor-made induction program for your first 6 months
  • Local management and a family-run business where your work will be valued