Member Team Lead
2 weeks ago
We are seeking a highly skilled Member Team Lead to join our Business Operations team. As a key member of our team, you will be responsible for overseeing assigned areas of responsibility, providing exceptional member service, and developing processes and practices to meet business needs.
Key Responsibilities- Assist management with supervision of associates, including assigning duties, communicating goals and feedback, and training associates on processes and procedures.
- Provide exceptional member service by acknowledging members, identifying member needs, and assisting with purchasing decisions.
- Oversee assigned areas of responsibility, including handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds.
- Develop, communicate, and implement processes and practices to meet business needs, including collaborating with managers, co-workers, customers, and other business partners.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams, using and sharing resources, information, and tools to ensure timelines and work quality are achieved.
- 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
- Must be 18 years of age or older.
We offer a competitive hourly wage range of $19.00 to $27.00, with additional compensation in the form of premiums. We also offer a range of benefits, including health, financial, and paid time off benefits.
As a Member Team Lead, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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