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Housekeeping Operations Manager

2 months ago

Daytona Beach, Florida, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Shaner Hotel Group. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout our properties.

Key Responsibilities
  • Leadership and Management: Direct and supervise a team of housekeeping staff to ensure efficient and effective operation of the department.
  • Quality Control: Conduct regular inspections to ensure that all areas of the hotel meet our high standards of cleanliness and maintenance.
  • Staff Development: Train and develop housekeeping staff to ensure they have the skills and knowledge needed to provide exceptional service to our guests.
  • Guest Satisfaction: Handle guest complaints and concerns in a professional and courteous manner, ensuring that all issues are resolved to the guest's satisfaction.
  • Operational Efficiency: Analyze and improve operational processes to increase efficiency and reduce costs.
  • Communication: Maintain effective communication with other departments, including front office, maintenance, and laundry, to ensure seamless operation of the hotel.
Requirements
  • Experience: Minimum 2 years of experience in a housekeeping supervisory role, preferably in a hotel or hospitality environment.
  • Education: High school diploma or equivalent required; some college preferred.
  • Skills: Strong leadership and communication skills, ability to work effectively in a fast-paced environment, and knowledge of housekeeping operations and procedures.
  • Language: Bilingual English/Spanish a plus.