Club Service Representative
3 days ago
The Member Services (Concession) Team Member is responsible for delivering exceptional customer service to members and guests using the club and concessions area. As a key member of the Member Service Department, you will be part of a dynamic team that provides outstanding experiences to our diverse clientele.
Responsibilities- Prepare quality food items by adhering to MVP and Health Department codes.
- Maintain a clean and professional food preparation area.
- Provide superior customer service in a timely, professional, and courteous manner.
- Attend and participate in regular Service Game training sessions as directed by supervisor.
- Maintain a neat and professional appearance, by wearing the MVP Sports Clubs uniform and name badge.
- Perform any point-of-sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift.
- Perform all job functions at an exceptional level while adhering to areas of accountability.
- Communicate members' concerns, comments, and questions to appropriate Manager.
- High school diploma or equivalent or relevant work experience.
- First Aid/CPR Training.
- Minimum 6 months prior customer service experience in high volume service industry.
- Experience with food preparation.
- Excellent verbal and personal communication skills.
- Excellent organizational skills.
- Ability to work weekends, and holidays when needed.
- Ability to stand 95% of the shift and lift weighted objects up to 40 lbs.
$15-$18 per hour, depending on experience. Benefits include complimentary club membership access for team member, spouse, and dependent(s), 401k participation after completing 6 months of service, access to Work-Space, CPR trainings, and discounts on select programming, retail, and food + beverage.
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