Technical Support Specialist
2 weeks ago
IT Help Desk Specialist
Meade is in search of a dedicated professional to fill the role of IT Help Desk Specialist within our IT Department. This position is essential for delivering outstanding support for both software applications and hardware to our field and office personnel. The ideal candidate will possess exceptional customer service and analytical skills. Key responsibilities include diagnosing and deploying technology for staff, such as mobile phones, tablets, laptops, and printers, as well as providing assistance with software applications and personalized training sessions.
Essential Qualifications:
- Bachelor's degree, High School Diploma, and CompTIA A+ Certification.
- Minimum of 1 year experience in help desk or customer service roles.
- Proficient in Windows 11 and Microsoft O365.
- Familiarity with Apple iOS and Android platforms.
Key Responsibilities:
- Assist both local and remote staff with a variety of technical and non-technical challenges.
- Manage IT asset inventory effectively.
- Configure and support mobile devices, including tablets and smartphones.
- Set up and maintain Windows laptops.
- Track and handle daily service requests through our ticketing system.
- Document solutions in our internal knowledge repository.
- Administer user credentials, including password and multi-factor authentication resets.
- Diagnose issues and research appropriate solutions.
- Escalate complex issues as necessary.
- Analyze usage patterns and generate relevant reports.
Required Skills:
- Experience with Mobile Device Management systems.
- Knowledge of Android and iOS mobile operating systems.
- Proficient in Windows operating systems and O365.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively within a team.
- Maintain a friendly and patient demeanor.
- Possess a curious and growth-oriented mindset.
We are eager to learn more about you, please submit your resume and cover letter for consideration.
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