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Lead Cashier Team Lead

2 months ago

Cornelius, North Carolina, United States Wilco Farmers Full time

**Job Summary**

The Lead Cashier directs daily activities and participates in the supervision and performance management of cashiers at Wilco Farmers. This role leads by example and sets the bar for the cashier team by providing excellent customer service, handling cash and point of sale (register) procedures accurately and keeping the checkout and other assigned areas clean and orderly.

**Key Responsibilities**

  • Lead the supervision and training of cashiers to ensure they meet store and team goals.
  • Ensure that customers are greeted and their needs matched with the relevant person or department.
  • Checkout customers pleasantly and accurately using established standards.
  • Process sales refunds, returns and exchanges in accordance with company policy.
  • Participate and contribute to cashier performance management activities with the Store Manager, including hiring, feedback suggestions and performance appraisal development and delivery.
  • Participate in creating work schedules for cashiers, including lunches and breaks.

**Requirements**

  • A minimum of one year retail cashier experience.
  • A demonstrated ability to lead and manage a team.
  • Excellent customer service skills.
  • Clear, concise and professional communication skills with both internal and external customers.
  • A demonstrated ability to problem solve and maintain a calm demeanor during busy times.
  • The ability to operate computer and other automated office machines.
  • The ability to pass a post offer, pre-employment drug screen.

**Benefits**

  • Medical, dental and vision health insurance.
  • Profit share.
  • 401K retirement plan.
  • Long term disability and Life/AD & D Insurance.
  • Employee discounts.
  • Holidays and paid time off.