Community Engagement Specialist

4 weeks ago

Irvine, California, United States Amazing Seasun Games Full time
About Amazing Seasun Games

We are an international games developer dedicated to creating high-quality gaming experiences across PC, mobile, and console platforms. Our teams are comprised of industry veterans with a shared mission of delivering exceptional video game experiences.

Job Summary

We are seeking a skilled Community Manager to support our upcoming title, Mecha BREAK. The successful candidate will be responsible for building and maintaining a world-class feedback loop between players and our development team.

Key Responsibilities
  • Develop a deep understanding of our game's features, systems, and content.
  • Establish and maintain a robust feedback loop between players and our development team.
  • Deliver qualitative and quantitative reporting to inform game development decisions.
  • Collaborate with stakeholders and leadership to deliver valuable customer and business insights.
  • Partner with Data and Research to analyze and interpret player feedback.
  • Foster a positive, constructive, and communicative community of players.
  • Grow the core community in size and activity.
  • Communicate our product vision to players.
  • Be the voice of the community for our development team, sharing insights and trends that impact product success.
  • Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.
  • Execute engaging community-driven marketing programs and campaigns.
  • Work with creative and strategic teams to create original and dynamic content.
  • Manage the editorial content of our owned social and community channels, owning associated KPIs.
  • Partner with Customer Experience and Global Publishing teams to optimize player sentiment and retention.
Requirements
  • BA/BS degree in a relevant field, such as Communications, Marketing, Digital Media, or PR, or equivalent practical experience.
  • 4-6 years of experience in community management or social media marketing.
  • Ability to identify and track relevant community KPIs.
  • Experience building communities in key channels, such as Discord.
  • Experience with social media management tools, such as Sprout Social, Sprinklr, Social Studio, and Meltwater.
  • Independent creation and successful execution of community-focused marketing campaigns with business goals in mind.
  • Experience building brands on social media, with a consistent track record.
  • Experience moderating community discussions with large active communities, including creation of style guides, tone, and response strategies.
  • Effective time management and project management skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment, focusing on generating business results.
  • Ability to work with global teams across multiple time zones and cultures.
  • Must be a gamer.

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