Global Retail Operations Strategy Manager

6 days ago

Cupertino, California, United States Apple Full time

Imagine what you could do here at Apple.

The people here don't just create products, they build the kind of wonder that revolutionizes entire industries. It's the diversity of those people and their ideas that inspires innovation in everything we do - from amazing technology to industry-leading environmental efforts.

We're a diverse collective of thinkers and doers continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other.

Retail Operations creates tools and programs that empower teams to provide a one-of-a-kind experience. We obsess over employee and customer experiences, driving a global strategy that sets the bar.

The Ownership Operations team develops differentiated store experiences and supports retail performance by analyzing and innovating the customer journey.

In this role, you'll create operational plans and programs to prepare stores for best-in-class customer and team experiences while ensuring operational excellence.

You'll analyze data and insights to find opportunities, transferring data into actionable strategies. You'll establish a plan of record for key operational initiatives and serve as a key partner for major moments in Apple Stores.

You'll ensure project deliverables are on track and systems are set up for flawless execution. You'll be able to creatively problem-solve, weighing implications, tracking critical milestones, and proposing changes.

You'll build contingency plans and know when to escalate. You'll partner with cross-functional teams to ensure aligned readiness plans for all global moments.

This role requires 4+ years of program management experience or equivalent in PMO, Readiness, or Operations.

Key qualifications include expertise in identifying opportunities that drive operational excellence and efficiencies, and driving business growth through strategic insights.

You'll have a proven track record of analyzing complex datasets and turning numbers into narratives that drive action. Experience with Tableau is a plus.

You'll demonstrate an ownership attitude and high agency to take a proactive role in problem-solving and leading project work-streams from end-to-end.

You'll be able to structure ambiguous problems into strategic, actionable plans. You'll have excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently.

This role is eligible for discretionary bonuses or commission payments as well as relocation benefits.

Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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