Quality Assurance Specialist

3 weeks ago


Jacksonville, Florida, United States Radius Global Solutions LLC Full time
Job Description

At Radius Global Solutions LLC, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our operations staff, this role will be responsible for ensuring the quality of our customer interactions.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.

We are looking for a detail-oriented individual with excellent analytical skills and the ability to make sound judgments. The successful candidate will have a strong understanding of quality assurance principles and practices, as well as excellent communication and interpersonal skills.

  • Record evaluations using our quality monitoring program.
  • Monitor inbound and outbound calls to ensure compliance with regulations.
  • Participate in call calibration meetings to maintain consistency in evaluations.
  • Verify accurate information and solutions are being provided to customers.
  • Develop a reporting strategy that connects data and provides business intelligence.


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