Dedicated Quality Assurance Specialist

4 days ago


Jacksonville, Florida, United States Paul Davis Restoration, Inc. Full time

About Paul Davis Restoration, Inc.

Paul Davis Restoration, Inc. is a leading provider of property damage emergency services, restoration, and reconstruction for residential and commercial properties. With over 370 offices across the United States and Canada, we serve customers and clients with expertise and a customer experience that is second to none.

Job Description:

We are seeking a highly skilled Dedicated Quality Assurance Specialist to join our team. In this role, you will be responsible for completing accurate and timely estimate and documentation reviews on mitigation assignments for Service Level Compliance to carrier partner guidelines and based on industry standards.

Key Responsibilities:

  • Review estimates and documentation using XactAnalysis, Symbility, CMS (NextGear product), and other estimating/claim management platforms.
  • Maintain accuracy and timeliness of work, measured by internal reinspection and automated reporting between documented events.
  • Analyze and interpret industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements.
  • Communicate directly with franchisees and insurance carriers to ensure requirements are met.
  • Coach franchises on opportunities to improve their estimating and documentation performance.
  • Identify and communicate trends to Team Managers, Account Managers, and Regional Business Consultants.
  • Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms.

Requirements:

  • Bachelor's Degree or equivalent experience in insurance claims or related field.
  • 1+ years of experience with document review or similar analytical job experience.

Preferred Qualifications:

  • Experience serving in a customer service role.
  • Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

Compensation:

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.

Benefits:

  • Flexible work-from-home options available.
  • Equal employment opportunity employer.

About the Company:

Since 1966, Paul Davis has been an industry leader in property damage mitigation, reconstruction, and remodeling. We deliver excellence, expertise, and a customer experience that is second to none.



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