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Quality Assurance and Continuous Improvement Manager

2 months ago

Kansas City, Missouri, United States Stryten Energy Full time
Overview

The Quality and Continuous Improvement Manager will lead daily operations across all departments within the organization, collaborating closely with Engineering and Production teams to address challenges and enhance quality standards. This role encompasses managing product and process data collection, overseeing the Corrective Action System, ensuring calibration, conducting internal audits, and engaging in key customer interactions. A comprehensive understanding of ISO Quality System Requirements, OEM expectations, and the Quality Operating System in Manufacturing and Distribution is essential.

This leader will spearhead the development and implementation of a plant-wide team system aimed at fostering a culture of continuous improvement, focusing on key performance indicators such as manufacturing OEE, product quality, waste reduction, energy efficiency, safety, and operational costs. The application of Lean and Six Sigma methodologies will be crucial in facilitating knowledge transfer within the plant and nurturing individual champions and teams to support ongoing improvement initiatives aligned with business objectives.


Responsibilities

To excel in this position, the individual must effectively carry out the following responsibilities:

  • Provide consistent quality support to manufacturing and quality assurance through the establishment of plans and procedures.
  • Maintain strong relationships with corporate, customer, and vendor partners to effectively resolve complex quality issues.
  • Contribute to the formulation of quality specifications for raw materials, in-process goods, and finished products.
  • Design and implement quality control inspection and sampling techniques to ensure compliance with company and customer quality standards.
  • Investigate product defects, test performance, and analyze plant reject and scrap data, recommending necessary process or product modifications to address quality concerns.
  • Assist in the preparation and execution of quality audits and reports.
  • Collaborate with teams on problem-solving initiatives, linking actions and outcomes to Control Plans, PFMEAs, plant inspection points, and customer returns.
  • Coordinate team efforts to resolve corrective actions for internal KPIs and external customer issues.
  • Perform additional duties as required by the role.
  • Understand QA testing requirements to ensure all products meet customer expectations.
  • Adhere to established standard operating procedures while conducting QA testing in the laboratory.
  • Contribute to the establishment of Quality Objectives in alignment with Corporate, QMS, and Plant goals.
  • Assist the Management Team in identifying training needs and ensuring timely training occurs in relevant areas.
  • Ensure timely completion of assigned Corrective and Preventive action tasks in accordance with QMS objectives.
  • Develop a Lean strategy for the plant, including specific goals, objectives, timelines, action plans, and engagement strategies for key leaders.
  • Train and mentor the leadership team and engineering staff in Lean principles, methods, and applications to integrate continuous improvement into change management processes.
  • Align plant-level Lean initiatives with the company’s continuous improvement strategies to optimize resource utilization and minimize redundancies.
  • Work with functional leaders, supervisors, and hourly associates to identify improvement opportunities and develop justifications for potential cost savings.
  • Conduct time and motion studies and utilize value stream mapping and process charting to establish and validate production standards and streamline workflows.
  • Encourage and support the formation of continuous improvement teams.
  • Participate in training and development programs, particularly in environmental, health, and safety issues, including the proper handling of hazardous materials and waste.

Authorities include:

  • Rejecting nonconforming materials based on customer quality standards, following current Standard Operating Procedures and Control Plans.
  • Placing nonconforming materials on hold for review and scrapping when necessary.
  • Stopping production as needed when nonconformities are identified per current Standard Operating Procedures and Control Plans.

Supervisory Responsibilities:

  • Provide technical guidance and direction to roles including CI Specialist. Daily supervisory responsibilities encompass assessing departmental training needs, evaluating subordinate performance, recommending salary/title changes, and managing hiring/firing actions and disciplinary measures for employees involved in quality control operations. Coaching and developing employees for future opportunities while ensuring accountability and adherence to established policies and procedures is essential.

Qualifications

Education and Experience:

  • A minimum of a 4-year technical degree in science, engineering, or quality, with a preference for an engineering degree.
  • 5-8 years of relevant experience as a quality assurance engineer or equivalent in a corporate or manufacturing environment, ideally as a tier I supplier to the automotive industry.
  • CQE certification is preferred.
  • Prior experience in continuous improvement is required.
  • Six Sigma Green Belt training is preferred.

Competencies, Skills, and Knowledge:

  • Demonstrated leadership capabilities.
  • Proficient in problem-solving techniques, including root cause analysis and the 5 Whys.
  • Strong focus on quality, continuous improvement, and customer satisfaction.
  • Knowledgeable in ISO quality standards, APQP methodology, Control Plans, FMEAs, and PPAPs.
  • Familiarity with Six Sigma and Lean tools.
  • Able to work independently and collaboratively in a team-oriented environment on multiple projects.
  • Excellent verbal and written communication skills, along with strong interpersonal abilities.
  • Proficient in computer skills, particularly with Windows-based applications.

Physical Demands:
While performing the duties of this role, the individual is regularly required to stand, walk, reach, and use hands for various tasks. Frequent sitting, standing, and walking through congested areas are necessary. The ability to wear appropriate respiratory protection when required is essential. Extended shift hours and weekend work may be necessary. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Work Environment:
This position requires frequent climbing of stairs and occasional exposure to pathway hazards. The ambient temperature in the warehouse can vary significantly, with extremes ranging from over 100 degrees outdoors in summer to below freezing in winter. Continuous exposure to airborne lead and cadmium particles may necessitate the use of respiratory protection and biological monitoring as prescribed by OSHA standards. Successful completion of a respirator fit test and a physical examination, including blood, urine, and respiratory function testing, is required.


EEO:

Stryten Energy is an equal opportunity employer, considering applicants' qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.


About Our Company:

Stryten Energy addresses the world's most critical energy challenges by offering a wide range of energy storage solutions across various sectors, including Essential Power, Motive Power, Transportation, Military, and Government. Headquartered in Alpharetta, Georgia, we collaborate with some of the most recognized companies globally to meet the increasing demand for reliable and sustainable energy storage. Our solutions power everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains, and trucks. Our energy storage technologies include advanced lead, lithium, and vanadium redox flow batteries, intelligent chargers, and energy performance management software, ensuring seamless operations and supply chain efficiency. With over a century of expertise, Stryten is committed to challenging the status quo and delivering high-performing energy solutions for today and the future.