Operations Manager

5 days ago


Grand Haven, Michigan, United States Michigan Gas Co Full time

Job Summary:

The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company's transmission and distribution infrastructure within an assigned area.

Key responsibilities include planning, coordinating, and conducting safety meetings, communicating work assignments, and reviewing procedures to discuss safety hazards and mitigation techniques as needed.

The Operations Supervisor must motivate and engage employees to increase efficiency, productivity, availability, safety performance, and core expectations.

They must also apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.

Additionally, the Operations Supervisor supervises all customer requests to meet deadlines on a timely basis and works through various channels to keep customers informed prior to and during planned outages.

They coordinate activities for storm restoration and gas emergencies, work with the Customer Service group to audit work from design through construction, and provide feedback to appropriate work groups for process improvement.

The Operations Supervisor must ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations and manage area budget.

They also coordinate facilities management for repairs, maintenance, etc., and represent the office or area on special projects teams, committees, and industry organizations as assigned.

Requirements:

  • High School Diploma, HSED, or GED
  • Valid driver's license
  • Five plus years experience in a distribution/construction operations trade and/or five plus years experience in supervision of direct reports
  • Working knowledge of union contracts and employee relationship building
  • Strong communication and organizational skills
  • Experience with Microsoft Office (Word and Excel)

Preferred Qualifications:

  • Associate Degree in a technical, business, supervisory management, or related field
  • Experience with technical, process, and business procedures in natural gas distribution areas
  • Experience with construction diagrams
  • Experience interpreting Michigan Public Service Commission rules
  • Experience with informal or formal leadership
  • Experience coordinating and managing work assignments and small/large scale projects
  • Experience with safety rules

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