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Client Relations Specialist
2 months ago
We are a dynamic and innovative firm focused on customer engagement and strategic sales initiatives. As we embark on a new direct marketing project for a leading multinational food and beverage company, we are seeking an enthusiastic and dedicated Entry Level Customer Service Representative to be a vital part of our growth-oriented team. Our objective is to enhance consumer accessibility and convenience, ensuring that we effectively represent the brand's interests.
Your Role:
As an Entry Level Customer Service Representative, you will play a crucial role in attracting new clientele and contributing to our overall success. Your responsibilities will include making outbound calls to targeted demographics and employing a consultative method to advocate for a comprehensive range of products, services, and subscriptions available to our customers. This position will also involve collaboration with various departments, including Customer Service, Sales, and Marketing, to provide valuable insights regarding customer experiences and brand interactions.
Key Responsibilities:
- Engage with customers in person to thoroughly understand their unique needs and provide tailored product and service recommendations.
- Address all inquiries, complaints, and concerns with the utmost professionalism and courtesy to ensure swift and effective resolutions.
- Facilitate business transactions related to the establishment of new customer accounts while adhering to all relevant guidelines.
- Maintain a comprehensive understanding of company practices and operations, demonstrating a commitment to continuous learning and knowledge retention.
- Assist the Customer Account Manager by confidently suggesting improvements to operational procedures aimed at reducing customer turnover.
- Participate in ongoing training opportunities, including one-on-one sessions, virtual seminars, and role-playing exercises to enhance your skills.
Qualifications:
- A college degree in marketing, communications, business, or a related field.
- Experience in customer service, sales, or hospitality, ideally with 1-2 years in a relevant role.
- A recognized leader within your community and social circles.
- Solution-focused with the determination to tackle challenges with a positive mindset.
- Excellent communication skills, comfortable engaging in face-to-face interactions or addressing larger groups.
- A collaborative team player with a strong desire to inspire, teach, and mentor others.
