Vacation Rental Specialist

1 week ago


Austin, Texas, United States American Dream Vacations of Austin Full time

American Dream Vacations of Austin

We are seeking a skilled and customer-focused Rental Agent to join our team in Austin, TX.

Estimated Salary: $38,000 per year, plus commission/bonuses based on the reservations commission plan.

Job Description:

The ideal candidate will have strong communication skills, attention to detail, and the ability to manage a fast-paced environment. As a Rental Agent, you will be responsible for assisting customers with their RV rental reservations, ensuring exceptional service from inquiry to drop-off.

Key Responsibilities:

  • Assist customers with inquiries regarding RV rentals via phone, email, and in person.
  • Guide customers through the rental process, including vehicle selection, insurance options, and contracts.
  • Manage and confirm reservations, ensuring proper documentation and payment processing.
  • Provide detailed walkthroughs of RV operations during pick-up and return.
  • Address customer concerns or issues promptly and professionally.
  • Maintain an organized reservation system, ensuring all bookings are accurate and up-to-date.
  • Coordinate with other team members to ensure vehicle readiness and availability.
  • Process refunds, handle damage claims, and report any maintenance needs to the service team.
  • Support marketing efforts, such as upselling add-ons or promoting special offers.

Qualifications:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Previous experience in customer service, sales, or the travel industry is a plus.
  • Strong computer skills, including familiarity with reservation systems and CRM tools.
  • Excellent communication and interpersonal skills.
  • Ability to handle challenging situations with professionalism and empathy.
  • Detail-oriented, with strong organizational and multitasking skills.
  • Must have a valid driver's license and be comfortable working flexible hours, including weekends and holidays.

Benefits:

  • Competitive compensation package.
  • Opportunities for growth within the company.
  • Supportive team environment.


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