Vacation Rental Specialist
1 week ago
American Dream Vacations of Austin
We are seeking a skilled and customer-focused Rental Agent to join our team in Austin, TX.
Estimated Salary: $38,000 per year, plus commission/bonuses based on the reservations commission plan.
Job Description:
The ideal candidate will have strong communication skills, attention to detail, and the ability to manage a fast-paced environment. As a Rental Agent, you will be responsible for assisting customers with their RV rental reservations, ensuring exceptional service from inquiry to drop-off.
Key Responsibilities:
- Assist customers with inquiries regarding RV rentals via phone, email, and in person.
- Guide customers through the rental process, including vehicle selection, insurance options, and contracts.
- Manage and confirm reservations, ensuring proper documentation and payment processing.
- Provide detailed walkthroughs of RV operations during pick-up and return.
- Address customer concerns or issues promptly and professionally.
- Maintain an organized reservation system, ensuring all bookings are accurate and up-to-date.
- Coordinate with other team members to ensure vehicle readiness and availability.
- Process refunds, handle damage claims, and report any maintenance needs to the service team.
- Support marketing efforts, such as upselling add-ons or promoting special offers.
Qualifications:
- High school diploma or equivalent required; associate's degree or higher preferred.
- Previous experience in customer service, sales, or the travel industry is a plus.
- Strong computer skills, including familiarity with reservation systems and CRM tools.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Detail-oriented, with strong organizational and multitasking skills.
- Must have a valid driver's license and be comfortable working flexible hours, including weekends and holidays.
Benefits:
- Competitive compensation package.
- Opportunities for growth within the company.
- Supportive team environment.
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