Customer Service Delivery Advocate

4 weeks ago


Sterling Heights, Michigan, United States Carvana Full time
Deliver Exceptional Customer Experiences

As a Customer Service Advocate (Delivery) at Carvana, you will play a critical role in ensuring our customers receive their purchased vehicles in a timely and satisfactory manner. Your primary responsibility will be to facilitate and coordinate the delivery of vehicles to customers, while also providing exceptional customer service through frequent interactions in person, by phone, email, and text.

Key Responsibilities:
  • Coordinate with customers to schedule vehicle deliveries
  • Ensure vehicles are prepared for delivery by completing a pre-delivery checklist
  • Provide accurate and detailed notes of customer interactions
  • Respond promptly to customer requests and resolve issues and complaints in a professional and courteous manner

At Carvana, we are committed to delivering an exceptional customer experience. If you are a customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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