Front-end Operations Lead

4 days ago


Suffolk, Virginia, United States Michaels Stores Full time

**Job Overview**

We are seeking a highly skilled Front-end Operations Lead to join our team at Michaels Stores. As a key member of our store operations, you will be responsible for delivering exceptional customer service and leading front-end operations.

The ideal candidate will have retail management experience and possess excellent communication and leadership skills. If you are a motivated and results-driven individual who is passionate about providing an outstanding shopping experience, we encourage you to apply.

About the Role

  • Manage and deliver effective front-end operations and expectations
  • Lead omnichannel processes and maintain store recovery standards
  • Deliver friendly customer service and acknowledge customers
  • Participate in truck unloading and stocking processes

Key Responsibilities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
  • Ensure all front end policies and procedures are followed
  • Plan and lead the execution of class and in-store events
  • Train, observe, and coach the customer experience team
  • Serve as Manager on Duty (MOD)

What We Offer

  • A competitive salary of $45,000 - $60,000 per year, based on location and experience
  • Opportunities for professional growth and development
  • Comprehensive benefits package, including health insurance, paid time off, and tuition assistance
  • Generous employee discounts


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