Front-end Operations Lead
4 days ago
**Job Overview**
We are seeking a highly skilled Front-end Operations Lead to join our team at Michaels Stores. As a key member of our store operations, you will be responsible for delivering exceptional customer service and leading front-end operations.
The ideal candidate will have retail management experience and possess excellent communication and leadership skills. If you are a motivated and results-driven individual who is passionate about providing an outstanding shopping experience, we encourage you to apply.
About the Role
- Manage and deliver effective front-end operations and expectations
- Lead omnichannel processes and maintain store recovery standards
- Deliver friendly customer service and acknowledge customers
- Participate in truck unloading and stocking processes
Key Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
What We Offer
- A competitive salary of $45,000 - $60,000 per year, based on location and experience
- Opportunities for professional growth and development
- Comprehensive benefits package, including health insurance, paid time off, and tuition assistance
- Generous employee discounts
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