Floor Supervisor
2 weeks ago
As a Floor Supervisor at PVH Corp., you will be responsible for creating an exceptional customer experience and driving sales growth. You will lead the effort to greet and assist customers, execute replenishment, and maintain an in-depth knowledge of products and promotions. Your commitment to efficiency, associate morale, and customer satisfaction will be key to your success in this role.
Responsibilities
- Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
- Execute replenishment, ensuring sales floor inventory levels and size availability align with brand standards, and collaborate with management on remerchandising decisions due to sell-through and available backstock.
- Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Prioritize delivering an exceptional customer experience throughout the store and always place our customer first, asking for feedback and conveying business opportunities to the Store Manager.
- Resolve customer concerns quickly while exceeding expectations.
- Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards, achieving or exceeding the brand's UPH processing standards.
- Assist in leading merchandising execution, filling in based on sell-through, and collaborating with management on new arrival merchandising decisions.
- Enforce all company tools, policies, and procedures, assisting with loss prevention training and coaching associates to maintain awareness and report concerns.
- Assist with effective scheduling to support payroll strategies and budgets.
- Motivate and inspire associates to achieve sales goals and uphold brand standards, contributing to the recruiting and onboarding of talent to ensure a best-in-class team.
- Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
- Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
- Embrace innovation, change, and company initiatives, working collaboratively to accomplish brand goals and objectives.
- Minimum of 2 years of retail experience required.
- High school graduate/equivalent preferred.
- Flexible schedule required, including nights, weekend shifts, and some travel may be requested.
- Excellent communication and time management skills.
- Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.
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