IT Operations Support Specialist
6 days ago
At ABB, we empower everyone to create sustainable solutions by addressing global challenges with care, courage, curiosity, and collaboration.
Salary and BenefitsWe offer an estimated hourly rate between $20-$34 per hour, commensurate with the successful applicant's qualifications, graduation year, and experience. Our benefits package is designed to support your overall well-being.
Job DescriptionThis role involves providing first-level contact and problem resolution for all users with hardware, software, and network issues in a diverse user environment. You will work with team members in troubleshooting and performing root-cause analysis for resolving problems that have multiple dependencies. Additionally, you will install and configure desktops, laptops, tablets, peripherals, and other hardware for end-users, as well as maintain virtual servers and support BUS users as a liaison with other internal support staff.
Key Responsibilities- Provide timely and effective support for hardware, software, and network issues.
- Collaborate with team members to troubleshoot complex problems and develop strategic solutions.
- Install, configure, and maintain hardware and software systems.
- Maintain virtual servers and ensure data backups are performed.
- Support plants' telephone systems and requisition computer equipment to support plant operations.
- CURRENTLY ENROLLED IN A BACHELOR'S DEGREE PROGRAM IN COMPUTER SCIENCE, COMPUTER ENGINEERING, OR INFORMATION SYSTEMS within the United States.
- RELIABLE TRANSPORTATION TO AND FROM THE WORKSITE IS REQUIRED.
- LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT COMPANY SPONSORSHIP NOW AND IN THE FUTURE.
- DEMONSTRATE CRITICAL THINKING SKILLS TO ANALYZE COMPLEX SITUATIONS AND DEVELOP STRATEGIC SOLUTIONS.
- EFFECTIVELY ORGANIZE AND PRIORITIZE TASKS TO MEET DEADLINES.
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