Service Desk Associate

2 weeks ago


Columbia, Tennessee, United States Planet Fitness Full time
Job Title: Service Desk Overnight

We are seeking a highly motivated and customer-focused Service Desk Overnight to join our team at Planet Fitness. As a Service Desk Overnight, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities:
  • Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Monitor club access and ensure that all members and guests are aware of our policies and procedures.
  • Answer phone calls and respond to emails in a prompt and courteous manner.
  • Sell memberships and process new member sign-ups, ensuring that all necessary paperwork is completed accurately and efficiently.
  • Operate the Point-of-Sale system and collect balances on past due accounts.
  • Maintain the cleanliness and organization of the facility, including the front desk, locker rooms, and equipment areas.
  • Perform beginning of shift and end of shift procedures, including completing checklists and ensuring that all equipment is functioning properly.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service and sales experience preferred.
  • Basic computer literacy and ability to learn new software systems.
  • Ability to work well independently and as part of a team.
  • Positive attitude and willingness to help others.
What We Offer:
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and advancement within the company.
  • A free employee Black Card membership.

We are an equal opportunity employer and celebrate diversity and equity in the workplace. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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