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Retail Store Associate

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Columbia, Tennessee, United States Goodwill Industries of Middle Tennessee, Inc. Full time
Job Title: Retail Store Associate Job Summary: We are seeking a highly motivated and customer-focused Retail Store Associate to join our team at Goodwill Industries of Middle Tennessee, Inc. As a Retail Store Associate, you will play a critical role in providing exceptional customer service to donors and customers, while also ensuring the daily operations of the store run smoothly. Key Responsibilities: Sales: * Maintain a well-stocked, visually appealing, and clean sales floor * Provide prompt and accurate checkout services while operating a cash register * Verify bank deposits and cash drawers at the end of each business day * Communicate with Accounting and Retail teams regarding any discrepancies * Process bank deposits and follow Goodwill's standard operating procedures * Adhere to retail dress code and wear a smock while on the sales floor * Perform opening and closing procedures according to retail policy Donations: * Greet donors promptly and cheerfully, offering assistance and being courteous and appreciative * Provide every donor with a receipt * Decline donations when necessary and record them accurately * Sort products into designated containers according to established procedures * Wear personal protective gear as required Processing: * Meet production goals for grading, sorting, hanging, pricing, and tagging donated items * Maintain a well-stocked sales floor by transferring saleable items from the backroom * Prepare products for shipping according to standard operating procedures * Wear personal protective gear as required All Areas: * Communicate directives and lead staff during shifts * Provide exceptional customer service and be available to customers * Be at designated workstations ready to work by scheduled times * Communicate shipping and transportation concerns to store management * Be willing to work at other stores as needed * Maintain a clean and safe work environment * Adhere to Goodwill's attendance policy and maintain regular, reliable attendance Requirements: * No education requirements * No experience necessary * Ability to communicate effectively with other store employees * Ability to learn new processes quickly and possess strong organizational skills * Ability to problem-solve, prioritize, and multitask * Basic math skills and ability to manage a budget * Ability to operate a cash register * Basic computer skills Language: en-US