Reliability Engineer

2 months ago

Dallas, Texas, United States Hearst Full time

About Us

Homecare Homebase, a subsidiary of Hearst Corporation, is a leading provider of healthcare software solutions. Our mission is to deliver innovative, cloud-based technologies that improve clinical, operational, and financial outcomes for homecare and hospice agencies across the United States.

Our Culture

We value a culture of caring, action, respect, excellence, and a positive attitude. Our employees are passionate about making a difference in patient care and work in a collaborative environment that fosters growth and innovation.

Job Summary

We are seeking a highly skilled System Administrator to join our mission-critical Reliability team. The successful candidate will be responsible for documenting systems, analyzing impacts of new requirements, and delivering technical solutions that align with operational needs.

Key Responsibilities

  • Available outside of business hours to respond to service incidents as part of an on-call rotation.
  • Leverage configuration management tools for infrastructure in a hybrid cloud model.
  • Support Service Operations, including incident, problem, change, and request fulfillment.
  • Monitor, administer, upgrade, and patch production infrastructure and applications per standard procedures and runbooks.
  • Contribute to standard operating procedures, documentation, and support operations tempo.
  • Support compliance program requirements, including audits.
  • Tune monitoring systems to maximize detection and reduce alert noise.

Requirements

  • Proficient with scripting (e.g., Bash, PowerShell).
  • Proficient with security best practices in server configuration, tool development, and access controls.
  • Proficient with administration of Linux or other Unix variants (Ubuntu, CentOS, RedHat, Solaris, etc.) in a production environment.
  • Proficient with networking and troubleshooting (TCP/IP, DNS, HTTP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related).
  • Proficient with administration, automation, and orchestration of large-scale Windows and Linux environments using configuration management solutions such as DSC, Ivanti, and Ansible, Puppet, or Chef.
  • Leverage systems management and automation with self-repair rather than relying on alarming and human intervention.
  • Proficient with correlation and monitoring solutions such as Splunk, Application Insights, Azure Monitor, or SCOM.
  • Proficient with Active Directory administration and able to support access management operations.
  • Strong written and verbal interpersonal skills.
  • Strong customer focus, ownership, bias for action, and the ability to dive deep.
  • Excellent problem-solving and analytical skills with attention to detail and driving issues to resolution.
  • Demonstrated ability to learn new skills and apply learned knowledge.
  • Demonstrated ability to prioritize and execute multiple tasks.
  • Support team continuous improvement by looking for ways to streamline and automate processes and improve customer satisfaction.
  • DevOps mindset practitioner and change agent.

Experience

  • 3+ years of experience in 24x7 production environments.
  • 3+ years of Windows and/or Linux administration and enterprise production experience.
  • 3+ years of Kubernetes and Cloud administration experience.
  • Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered, e.g., PCI, SOX).
  • Familiar knowledge of process and IT service management concepts such as ITIL and ITSM.
  • Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired.
  • Experience working in an Agile and/or SAFe environment.

Education/Certification/Training

  • Bachelor's degree in Computer Science, Engineering, Math, or related (equivalent experience considered).
  • Candidates with relevant certifications are preferred, including but not limited to the following: ITIL Foundations Configuration: RHCE-Ansible Kubernetes - CKA, KCSP Linux – RHCE, CompTIA Linux+, GCUX, LPI Microsoft: Azure Administrator, Azure DevOps Engineer, Azure Architect, MCSE.

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