Patient Relations Specialist
6 days ago
BayCare Health System is a leading healthcare provider in the Tampa Bay area, with a network of 16 community-based hospitals and thousands of physicians. Our mission is to deliver high-quality patient care and exceptional customer service.
Job Description
We are seeking a highly motivated Patient Relations Specialist to serve as the initial point of contact for multiple BayCare Health System hospitals. The successful candidate will be responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and resolving issues in an appropriate and timely manner.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person
- Transfer calls to appropriate areas or departments
- Resolve customer complaints and issues
- Schedule customer appointments for various procedures and/or through various departments
Requirements
The ideal candidate will possess excellent communication skills, a proven ability to multi-task, and experience in customer service or emergency response. A high school diploma or equivalent is required, and proficiency in Microsoft Office is preferred. We offer competitive salary, benefits, and opportunities for growth and development in our organization. Estimated Salary: $45,000 - $60,000 per year.
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