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Restaurant Ambassador

2 months ago

Orlando, Florida, United States Earl Enterprises Full time
Job Description

Job Summary: We are seeking a highly skilled and customer-focused Host to join our team at Earl Enterprises. As a Host, you will be responsible for creating a positive first and last impression for our guests, ensuring a seamless and enjoyable dining experience.

Key Responsibilities:

  • Guest Greeting and Seating: Greet guests in a friendly and timely manner, ensuring they feel welcome and valued.
  • Phone and Message Management: Answer phone calls and take messages in a professional and courteous manner.
  • Order Management: Take, package, and tender To-Go orders, ensuring accuracy and efficiency.
  • Cash Handling and Balance: Present accurate bills, collect proper payment, and secure payments, following all cash handling procedures and policies.
  • Accounting and Record-Keeping: Maintain accurate accounts of coupons, cash, promos, vouchers, and credits.
  • Guest Information and Assistance: Provide guests with accurate and detailed information regarding our restaurant, including menu items, promotions, and services.
  • Restaurant Maintenance: Maintain the arrival area throughout the shift, ensuring it is always clean and organized.
  • Team Collaboration: Work with the service staff to reset tables in a quick and efficient manner, ensuring a smooth dining experience.
  • Accident Response: Clean up accidental spillage or breakage, ensuring a safe and clean environment for guests.
  • Menu Maintenance: Clean and maintain menus, menu inserts, drink menus, and other promotional materials.
  • Guest Communication: Communicate the needs of guests to management and service staff as needed, ensuring a seamless dining experience.
  • Guest Paging and Seating: Page and seat guests in an efficient and comfortable manner, ensuring they feel valued and respected.
  • Gift Card Sales: Assist with the sale of gift cards, promoting our restaurant's offerings and services.
  • Restroom and Lobby Maintenance: Monitor and maintain the cleanliness of restrooms and lobby areas, ensuring a clean and welcoming environment for guests.
  • Job Applicant Support: Welcome and assist job applicants, providing a positive and professional experience.
  • Walkway Maintenance: Maintain all walkways inside and outside, ensuring a safe and accessible environment for guests.
  • Guest Follow-Up: Thank guests for joining us as they leave, inviting them to return and promoting our restaurant's offerings and services.

Requirements:

  • Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.