Centreville Member Service Representative I

2 weeks ago


Centreville, Virginia, United States Apple Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Service Representative I to join our team at Apple Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our products.

Key Responsibilities
  • Member Engagement: Represent the credit union to members with courtesy and professionalism, efficiently process transactions, and balance checks and cash accurately.
  • Loan and Account Services: Receive loan payments, verify amounts, and examine checks for proper endorsement and negotiability, input transaction information into our computer system, and respond to member correspondence.
  • Information and Outreach: Provide basic account information on loans and share products, contact members regarding deposit accounts and loan applications, and record member activity in the Synapsys MRM system.
  • Service Excellence: Embrace the "Pillars of Member Service" by consistently delivering friendly and professional interactions, stay informed about all Apple FCU products and services, and complete internal training requirements promptly.
  • Sales and Compliance: Identify cross-selling opportunities, process member requests for share withdrawals, adhere to Apple FCU Security Policy, and refer any questionable transactions to your immediate supervisor.
Requirements
  • At least 12 months of experience in a financial institution or cash handling role.
  • High school diploma or equivalent (GED).
  • Strong interpersonal skills and a commitment to exceptional member/customer service.
  • Effective oral and written communication abilities.
  • Willingness to learn and promote credit union products.
  • Proficiency with basic math and attention to detail.
  • Ability to navigate PC-based systems.
  • Comfort working in a financial institution environment.
  • Bilingual preferred.
What We Offer

Apple Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.



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